1.We believe in delivering products purchased from lumiford.com in splendid condition and in the quickest time possible. Shipping charges are applicable to all the online orders and might vary according to the location
2.Shipping address is the address where the customer wants to receive their shipment
3.We deliver to all postal address around the world. To ensure the quickest confirmed delivery, we request you to provide us complete postal address with the correct PIN code. Lumiford won't be responsible for postal delays resulting from incomplete address listings
4.In most cases, order is processed within 48-72 hours of placing
5.Deliveries are not specific to any person and are made to the address specified in the ‘My Account’ details or to any other address as specified by the lumiford.com account holder
6.Estimated orders delivery time within India/abroad is 15-20 working days. In few locations, the delivery may take longer, depending on the accessibility of your location by our logistics partners.
7.No order cancellations will be entertained once the order is made and therefore, shipping charges will not be refunded Time to ship mentioned on our website against each item is indicative and approximate, sometimes due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason
8.Custom Taxes and Import Duties are not in our control. International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation. They are entirely your responsibility. The courier company may also charge some additional service charges over and above custom duty on case to case basis.
9.Customers can track product shipments with the help of the Air Way Bill (AWB) shipment number mentioned on order confirmation e-mail and SMS sent after the order is shipped.
In case of any damage or tampering to the product ordered, patrons are requested to get in touch with lumiford.com customer care agents via phone or e-mail immediately. We request our customers to politely reject such packages and ask the courier agent to take the package back safely.
Lumiford.com takes due care to inform customers about their shipments, through SMS and e-mail, that are sent on the respective day of delivery. In case the customer is not present at the time of delivery, our logistic partner will make 2 more delivery attempts. Each subsequent attempt, after the first one will also include an SMS and an e-mail to the customer. In the event of all 3 attempts being unsuccessful, the shipment will be returned to its point of origin.
For more details or queries, please contact customer service at email@example.com or call us on 1800 121 1258.