Lumiford Private Limited
(hereafter “Lumiford”) is committed to protecting the privacy of
its visitors and users (hereafter the "Visitors," "you" or
“your”) to our Internet World Wide Web site www.lumiford.com and/or mobile
application (hereafter referred to as the “Website”), and your usage of our
protection of personal information online. We aim for the Website to be a safe
and enjoyable environment for you.
- the information that Lumiford
collects through the Website or otherwise, which is hosted and operated from
- the information that Lumiford
collects from its employees or other third parties, business partners or
- the use and role of cookies and similar
technologies on the Website; and
- the security measures Lumiford has in place to
protect the information that Lumiford gathers through the Website
This Policy also governs Lumiford’s
collection of information by any other means, including, your usage of our
services and products or the collection of information by any parent, or
subsidiaries of Lumiford ("Other Entities") during your
employment or business association with Lumiford.
Visitors are encouraged to read
this Policy before using the Website. By using the Website, you agree to the
terms and conditions of this Policy and the Terms and Conditions, available at www.www.lumiford.com.
1. Information Gathered by the Lumiford.
three basic types of information: (i) "Personal Information,"
information from which an individual can be identified; (ii) “Sensitive
Personal Data and Information”, which includes personal information such as
passwords, financial information, and
(iii) "Aggregate Information," from which an individual cannot be
You are not
ordinarily required to register or provide Personal Information in order to
access the Website, though certain functionalities such as a membership
program, through which purchasers of products may receive discounts on online
purchases, participating in any contests, etc., may require registration.
Lumiford collects Personal Information from you only when you voluntarily
provide it to Lumiford - for example, in contacting Lumiford
through the Website, filling in the form for applying for a vacancy, or
exploring business opportunities with Lumiford, answering surveys
and polls, entering contests, sweepstakes, raffles and similar promotions,
signing up for email updates and announcements concerning the Lumiford’s
products and special promotions, and purchasing the Lumiford’s
merchandise. Personal Information may include your contact information (such as
your name, postal address, telephone numbers and/or email address), which will
be collected if you wish to purchase any product or merchandise made available
through the Website ("Transaction").
Sensitive Personal Data and
We may also collect sensitive personal data or information (“SPDI”) about you when you access and use the Website, products or merchandise. This information includes your payment information, such as credit card number and expiration date ("Payment Information"). By using the Website, or by purchase of any products or merchandise, or by providing us with the information, you consent to the storage, processing, transfer and disclosure of your Personal Information and SPDI in accordance with the terms of this Policy
When you visit
the Website, Lumiford and the third parties with whom Lumiford has contracted
to provide services, may collect anonymous information from three sources:
server log files, cookies, and pixel tags.
Server Log Files
Protocol (IP) address is an identifying number that is automatically assigned
to your computer by your Internet Service Provider (ISP). This number is
identified and logged automatically in the Lumiford’s server log
files whenever you visit the Website, along with the time(s) of your visit(s)
and the page(s) that you visited. IP addresses of all Visitors are used by the
Lumiford to calculate the Website usage levels, to help diagnose problems with
the Website's servers, and to administer the Website. Lumiford
may also use IP addresses to communicate or to block access by Visitors who
fail to comply with the Policy and/or the Terms and Conditions of Use of the
Website. Collecting IP addresses is a standard practice followed on the
Internet and is carried out automatically by many websites.
data that a web server transfers to an individual's computer for record keeping
purposes. Cookies are an industry standard used by most websites, and help
facilitate users' ongoing access to and use of a particular website. Cookies do
not cause damage to the computer system or files, and only the website that
transfers a particular cookie to the computer system can read, modify or delete
such cookie. If you do not want your information to be collected through the
browsers, by the user that allows the user to delete existing cookies,
automatically decline cookies, or to be given the choice of declining or
accepting the transfer of particular cookies to the user’s computer system. You
should note, however, that declining cookies may make it difficult or
impossible for you to access certain portions of the Website.
may use so-called "pixel tags," "web beacons," "clear
GIFs" or similar means (collectively, "Pixel Tags") to compile
aggregate statistics about Website usage and response rates. Pixel Tags enables
Lumiford to maintain a count of the users who have visited certain pages of the
Website. When used in HTML-formatted email messages, Pixel Tags can tell the
sender whether and as to when the email was opened and read by the receiver of
Lumiford may use
Visitor’s Personal Information and SPDI in any of the following ways:
Communications - Lumiford encourages the Visitors to contact Lumiford
with questions and comments. Personal Information and SPDI may be used by
Lumiford in order to respond to the respective Visitor’s questions and
Business Purposes - Lumiford may also use the Personal
Information and SPDI of its Visitors for internal business purposes, such as
analysing and managing its businesses or maintenance of employee records. The
Personal Information and SPDI collected may be combined with other information
collected by Lumiford via other online or offline sources, with
demographic information and other information that is available in the public
Transactions - When you take part in a transaction through the website such
as purchasing products or merchandise, Lumiford may collect
Payment Information from you related to such Transaction as well as other
Personal Information such as shipping address for shipping of the ordered
products or merchandise purchased through the Website. Lumiford
may use your Personal Information or Payment Information in order to complete
the Transaction and, if applicable, to fulfil your purchase. The Payment
Information may also be shared with the third parties, as may be necessary, to
complete your Transaction (for example, to process the payment made through the
Contests, Competitions and Other Promotions - From time to time, contests,
competitions and similar promotions may be organized through its website that
may require online registration by the Visitor for participating in such
contest, competition or promotion (which may include name, email, user ID and
password). Lumiford may ask you for certain Personal Information
and SPDI during the process of registration for participating in such contest,
competition or promotional schemes. Lumiford may share this
Personal Information and SPDI with third party sponsors of such contests,
competitions and promotions (irrespective of whether it is hosted by Lumiford),
in accordance with the rules applicable to such contest, competition or
promotion. You should carefully review the rules of each contest, competition
and promotion in which you participate through the website, as they may contain
certain additional important information about Lumiford or a sponsor's use of
your Personal Information and SPDI. To the extent that the terms and conditions
of such rules concerning the treatment of your Personal Information and SPDI
enlarge the scope of use of such information in terms of this Policy, the terms
and conditions of such rules shall also apply.
Promotions and Product Information - In addition, Lumiford
reserves the right to use your Personal Information and SPDI for sending you
the e-mails or SMSes with updates and announcements concerning Lumiford’s
products and special promotions. You may opt-out of receiving these messages
from Lumiford at any time (see Section 5 “Choice” below).
Critical Communications - Lumiford may from time to time and
as may be necessary use your Personal Information and SPDI to send emails
consisting of important information regarding the Website, your Transactions,
or for notifying any amendments or modifications to the terms, conditions, and
policies of Lumiford with respect to use of this Website
("Critical Emails"). Since Critical Emails would consist of important
information you shall not have the option of not receiving Critical Emails.
Party Service Providers - Lumiford works with third parties
who provide services, including website hosting, credit card processing, data
analysis, newsletter services, promotional activities, and other administrative
services. Lumiford may share your Personal Information, and SPDI
, with such third parties, as may be necessary, for the purpose of enabling
such third parties discharge the provision of such services. These third party
service providers may be located within or outside India. Your Personal
Information and SPDI may also be shared with the manufacturer of the products
ordered/ purchased by you on the Website or with entities responsible for
delivering the products ordered / purchased by you on the Website.
- Lumiford may disclose your Personal Information and SPDI if Lumiford
believes that it is required to do so: (i) by law; (ii) to comply with legal
process or governmental requests; (iii) to enforce the Terms and Conditions of
Use; (iv) to protect our operations; (v) to protect the rights, privacy, safety
or property of Lumiford, you or others; and (vi) to enable itself
to pursue the available remedies or limit the damages that it may sustain.
Aggregate Information - Lumiford may analyse Aggregate
Information in order to enhance the Website security, track the popularity of
certain pages of the Website, track success of our email notifications, assess
traffic levels on the Website and other usage data, all of which would help Lumiford
to provide content tailored to the interests of the consumers, improve the
Website and related services and to otherwise enhance Visitor’s experience on
the Website. Lumiford may also share the Aggregate Information
with its Other Entities and other third parties for provision of such services
or for completion of your Transactions on the Website.
3. Other Important Notes regarding
Lumiford’s Privacy Practices.
Note for Parents and Children - Website and the contents therein are
intended for a general audience and not intended for utilization directly or
independently by children under 18 years of age. If you are a child under the
age of 18 years and desire to use this Website or purchase any products or
merchandise (if sold through this Website), please request your parents to
complete the necessary registration formalities and complete the Transaction.
Any use of this Website or any of its features by a child under the age of 18
years must be under parental supervision. Lumiford does not
directly contact children under the age of 18 years for promotion of its
special offers or for marketing purposes. Lumiford also does not
knowingly collect Personal Information and SPDI from any child under the age of
- Lumiford has adequate security measures and tools in place to
help protect against the loss, misuse, and alteration of the information under Lumiford’s
control. Whenever any Visitor furnishes his/her credit card number, that credit
card number is transmitted by the Visitor’s browser in an encrypted format
using industry-standard, SSL (secure socket layer) encryption method. Even
though, Lumiford endeavours to protect its Visitor’s Personal
Information and SPDI, Lumiford cannot guarantee the security of
any information transmitted to Lumiford, through or in connection
with the website. If you have reason to believe that your interaction with Lumiford
is no longer secure (for example, if you feel that the security of any account
you might have with Lumiford has been compromised), you must
immediately notify Lumiford of the problem by contacting us in
accordance with "Contact Us," below (note that physical mail
notification will delay the time it takes for Lumiford to address and respond
to the problem).
Third-Party Sites - The Website may contain links to third party websites.
These linked sites (including the web sites of Lumiford’s Other
Entities) are not under the control and supervision of Lumiford
and Lumiford shall in no way be responsible for the privacy
practices or the contents of any such third party linked websites, or any
information contained in any linked websites. Lumiford provides
such links only as a convenience, and the inclusion of a link on the Website
does not imply endorsement of the linked website by Lumiford. If
you furnish your SPDI, Payment Information or other Personal Information
through any such third party website, your transaction will occur on such third
party's website (and not the Website) and the Personal Information and SPDI you provide will be collected by,
you familiarize yourself with the privacy policies and practices of any such
third parties, before furnishing any Personal Information, SPDI or Payment
Information on their websites.
- Lumiford reserves the right to transfer any and all information
that it collects from the Visitors to a third party in the event of any merger,
sale, joint venture, assignment, transfer or other disposition of all or any
portion of Lumiford’s assets or stock (including without
limitation in connection with any bankruptcy or similar proceedings).
4. Updating Your Information and Contacting Us
- Lumiford has adequate procedures in place to keep your Personal
Information and SPDI accurate, complete and up to date for the purposes for
which it is collected and used. You may contact our Grievance Officer, Mr.
Khan Abdul Gani on the email id mentioned below. You may review the information
maintained by Lumiford and wherever appropriate, you may request
Lumiford that such information be corrected. Lumiford also
provides an option for reviewing, correcting, updating or otherwise modifying
information, you have previously provided, for which, you may send a mail at
the following postal mail address:
Lumiford Private Limited
5th Floor, Urmila
Road No.10, Banjara
Or email: email@example.com
clearly indicate the information that you wish to review or have changed. Lumiford
will endeavour to comply with your request as soon as reasonably possible.
that despite any removal of or change to Personal Information and SPDI
requested there may also be residual information that will remain within Lumiford’s
databases and other records, which will not be removed or changed.
5. Choice - From time to time, Lumiford
may ask you to indicate whether you are interested in receiving emails/ SMS and
other information from Lumiford or not. If you elect to receive
these communications, Lumiford will occasionally send you emails
or other information that match your requests and offer you promotions and
coupons. Consent provided to use email for in the contact form for news and
offers also provides Lumiford the consent to send SMS for the
If at any time you wish to stop receiving these
email/SMS communications from Lumiford, you may put up a request
for discontinuation of sending of such e-mails/SMS by emailing, calling or
writing to Lumiford using the contact information provided on the
Website or by using the unsubscribe feature in the email received by you.
Please indicate that you wish to stop receiving email/SMS communications from Lumiford.
However, you shall not have the option of discontinuing the receipt of Critical
Emails from Lumiford.
addition, Lumiford does not disclose your Personal Information
and SPDI to third parties, including Lumiford subsidiaries and
the holding companies, for third-party's direct marketing purposes if Lumiford
has received and processed a request from you that your Personal Information
and SPDI should not be shared with third parties for such purposes. If you
would like to submit such a request, you may do so by emailing, calling or
writing to Lumiford using the contact information provided above.
Please indicate that you request that Lumiford should not
disclose your Personal Information and SPDI to its subsidiaries and/or other
third parties for direct marketing purposes.
6. Changes to This Policy - Lumiford
reserves the right to change this Policy, and any of its policies or procedures
concerning the treatment of information collected through the Website, without
prior notice. You can determine when this Policy was last revised by referring
to the "Last Updated" legend at the top of this page. Any changes to
the Policy will become effective upon posting of the revised Policy on the Website.
Use of the Website following such changes constitutes your acceptance of the
revised Policy, then in effect. Lumiford encourages you to
bookmark this page and to periodically review it to ensure familiarity with the
most current version of the Policy.
This Policy represents the sole, authorized
statement of Lumiford’s practices with respect to the collection
of Personal Information and SPDI through the Website or otherwise and the
manner of use of such information by Lumiford. Any summaries of
this Policy generated by third party software or otherwise (for example, in
connection with the Platform for Privacy Preferences or "P3P") shall
have no legal effect, shall not be binding on Lumiford, shall not
be relied upon in substitute for this Policy, and neither supersede nor modify
7. Consent Amendments - By using this
Website or by seeking or availing any products and services you consent to the
terms of this Policy and to the use and management of Personal Information and
SPDI including, Payment Information by Lumiford for the purposes
and in the manner herein provided. Should this Policy change, Lumiford
intend to take every reasonable step to ensure that these changes are brought
to your attention by posting the updated Policy on the Website. You agree that
you provide all information to us voluntarily. Collection use and disclosure of
Personal Information and SPDI requires your express consent. You are providing
us with your consent to our use, collection, and disclosure of the Personal
Information and SPDI. You may choose to not provide us with Personal
Information and SPDI, but in the event that you do so, we will be unable to
provide you access to our website or any service or part thereof.
Further, you accept the terms hereof and hereby
consent to the storage and processing of Personal Information and SPDI by third
parties and in any of location within or outside India. The Company will make
best efforts to ensure that the third party or the location to which the SPDI
is transferred affords same level of data protection as would be afforded under
Indian law. By continuing to use the Website, products or service, you provide
your consent for transfer, sharing and disclosure of such Personal Information
or SPDI by us in accordance with this Policy.
visit and any dispute over privacy are subject to this Policy. The said Policy
shall be governed by and construed in accordance with the laws of the Republic
of India. Further, it is irrevocably and unconditionally agreed that the courts
of Hyderabad, India shall have exclusive jurisdiction to entertain any
proceedings in relation to any disputes arising out of the same.
The information contained in this
website is for general information purposes only. The information is provided
by Lumiford Private Limited and while we endeavour to keep the
information up to date and correct, we make no representations or warranties of
any kind, express or implied, about the completeness, accuracy, reliability,
suitability or availability with respect to the website or the information,
products, services, or related graphics contained on the website for any
purpose. Any reliance you place on such information is therefore strictly at
your own risk.
In no event will we be liable for
any loss or damage including without limitation, indirect or consequential loss
or damage, or any loss or damage whatsoever arising from loss of data or
profits arise out of, or in connection with, the use of this website.
Through this website you are able
to link to other websites which are not under the control of Lumiford Private
Limited. We have no control over the nature, content and availability of those
sites. The inclusion of any links does not necessarily imply a recommendation
or endorse the views expressed within them.
Every effort is made to keep the
website up and running smoothly. However, Lumiford Private Limited takes
no responsibility for, and will not be liable for, the website being
temporarily unavailable due to technical issues beyond our control.