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Returns & Refunds


Returns

All products purchased on www.lumiford.com can be returned within 7 days of the delivery date. To be eligible for a return, your item must be unused. It should be in the original packaging accompanied with the receipt or proof of purchase.

Please email your request along with the order number to services@lumiford.com and ship the product to: 5th Floor, Urmila Heights, Road No.10, Banjara Hills, Hyderabad – 500034.

After receiving the product our testing team will verify, approve and process the replacement.


 

Refund method

  • Lumiford will refund full amount if the customer does not receive or accept the product.

  • You can cancel the order and the full amount will be refunded back to you within 14 working days. (There may be a delay in refund because of the delays made by the bank, calamities, or national holidays).


Replacements

In case of any issue with the product:

  • Please reach out to us through the contact information provided on the warranty card.
  • While claiming, please share the details of the purchase order.
  • If the product is under warranty, we will arrange for a reverse pickup from the respective address.
  • After receiving the product, our technical team will test the product for defects (if any) and replace the product (if applicable).

Cancellation Policy

To be cancel your order, please e-mail us at info@lumiford.com or call us on 1800-121-1258 or you can directly cancel the order by logging in to your account in www.lumiford.com. You can only cancel the order before the order has been dispatched. Cancellation requests received after the order has been dispatched will be dealt on a case-to-case basis.

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